Furvell Limited
S7 Floor 3
Coppull Mill
Mill Lane
Coppull
PR7 5BW
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Returns Policy at Furvell
We hope that you love your order but in the event that you would like to return it you can do so by emailing us at info@furvell.com and registering a return. Please include your order number, a description of the issue and photographs if applicable.
Orders must be returned within 30 days of receipt in a new and unused condition and in the original packaging. You the customer are responsible for the return postage costs. The item will be inspected upon its return and refunds will be processed within 7 working days. Small item returns can be sent back to us via a parcel courier.
For larger furniture items it is also your responsibility to return the order to us, however in the event that you are unable to do so we can arrange collection and deduct the collection cost from your refund. Collection costs on larger furniture items can range from £50 - £200 depending on your location. If your goods have been assembled and are not faulty, or if they have been used, you will not be able to return your goods for a refund.
Damaged or faulty goods
Upon receipt of your order please check the goods to ensure there is no damage. Any damage or fault must be reported to us within 24 hours via email at info@furvell.com. When contacting us, please make sure you include your order reference and if possible photographic evidence of the fault so we can see how best to resolve.
Limitations of Liability
The seller will not be responsible for any financial loss caused by the seller to the buyer or any third parties. This includes any direct, indirect or consequential loss and any other detriment suffered by you, the customer.
Our liability is for the price of the goods only.